Temp W2 Support Clerk - On Site - Pittsburgh, PA

Company: LHH US
Location: Pittsburgh
Posted on: January 15, 2026

Job Description:

Job Description Job Description Temp W2 Support Clerk (Tax Season) LHH Recruitment Solutions is seeking a Temp W?2 Support Clerk to provide high?volume, customer?focused assistance to our clients' individuals who need help retrieving or understanding their W?2 forms during tax season. This role is phone? and email heavily, requiring excellent communication, accuracy, and the ability to follow verification protocols while handling sensitive information. This position mirrors the inbound?call support structure used in your Benefits Hotline roles, but with a narrowed scope focused on W?2 access, delivery troubleshooting, and wage?statement questions. Location: Pittsburgh, PA 15222 - Onsite Compensation: $20.00 - $21.00 Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Employment Type: On-Site - Temporary 6 to 8 weeks - Monday through Friday 8am - 4:30pm Daily Responsibilities Answer inbound calls and emails from participants needing assistance accessing or receiving their W?2s. Verify caller identity following internal data?privacy and security protocols. Walk callers through portal login , password resets, troubleshooting download/view issues. Confirm W?2 mailing dates, reissue requests, and address discrepancies using internal systems. Submit tickets or escalate complex cases (missing wages, incorrect SSNs, corrections requests) to the appropriate Zenith team. Document all calls and interactions accurately in the employee/participant record. Support general year?end tasks such as confirming contact information, assisting with portal navigation, and queue management. Maintain confidentiality of all tax?related and personal identifying information. Qualifications 1 year of customer service or call?center experience; experience handling sensitive data strongly preferred. Comfort navigating HRIS, payroll portals, or benefit portals. Strong communication skills with the ability to explain steps clearly over the phone. High attention to detail with exceptional documentation accuracy. Ability to handle high call volumes and maintain professionalism during peak demand. Must be able to work onsite in downtown Pittsburgh during standard business hours. High school diploma required; additional HR/payroll experience is a plus. Perfect For This role suits candidates with customer?facing experience in: Payroll support HR/benefits call centers Administrative or clerical roles requiring documentation accuracy Help?desk style troubleshooting Pay Details: $20.00 to $21.00 per hour Search managed by: Jason Timothy Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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