Program Retention & Quality Assurance Assistant
Company: Goodwill of the Southern Alleghenies Inc
Location: Altoona
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Job Purpose The Program
Retention & Quality Assurance Assistant provides essential
administrative, data, and participant-support functions to ensure
agency programs operate efficiently and meet required performance
and compliance standards. This role supports the CareerLink® Team
by conducting outreach, collecting and entering participant
information into multiple databases, maintaining organized records,
assisting with reporting needs, and performing a variety of
administrative and clerical tasks. Duties include accurate data
entry, preparing and filing documentation, generating basic
reports, reviewing information for accuracy, and communicating with
participants through phone, email, social media, or other approved
methods. Qualifications The Program Retention & Quality Assurance
Assistant is a professional role requiring strong communication
skills, excellent work habits, attention to detail, and adherence
to agency policies and confidentiality standards. Education and
Experience Equivalency Candidates must meet one of the following
qualifications: High school diploma or equivalent, plus a minimum
of 3 years of relevant experience in administrative support, data
entry, customer service, or a related field. OR Associate degree
Relevant Experience Examples Customer Service or Participant
Support: Assisted customers or participants in person, by phone, or
through digital platforms; conducted outreach or follow-up calls;
helped individuals’ complete forms or access resources Data Entry
and Information Management: Entered data accurately into databases,
spreadsheets or tracking systems; maintained participant records,
logs or case files; handled confidential information responsibly
Administrative and Clerical Support: Prepared reports,
correspondence, and forms; managed physical and digital files;
operated office equipment (copiers, scanners, printers). Report
Creation and Analysis: Created spreadsheets or visual summaries for
tracking participant progress; reviewed information for accuracy
and completeness Technology Proficiency: Used Google Workspace
(Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated
office equipment (copiers, scanners). Skills and Competencies
Strong verbal and written communication skills Excellent
organizational skills and attention to detail Ability to work
independently with minimal supervision Professional and courteous
demeanor in all interactions Competence with Microsoft Office and
Google tools Dependability and punctuality Ability to maintain
confidentiality Comfortable with public interaction and promoting
agency image Other Requirements Ability to pass background checks,
including Act 151 Pennsylvania Child Abuse History Clearance,
Pennsylvania Criminal History Check, and FBI Fingerprints. A valid
driver’s license with a clean driving record and dependable
transportation for work duties. Access to a working telephone for
prompt communication. Flexibility to work occasional evenings and
weekends to attend networking events, career fairs, and outreach
activities as needed.
Keywords: Goodwill of the Southern Alleghenies Inc, Altoona , Program Retention & Quality Assurance Assistant, Administration, Clerical , Altoona, Pennsylvania
