Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations
Company: Maximus
Location: Butler
Posted on: June 27, 2025
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Job Description:
General information Job Posting Title Customer Service
Representative (CSR) Tier 3 - Background Clearance Investigations
Date Monday, June 9, 2025 City Boyers State PA Country United
States Working time Full-time Description & Requirements At
Maximus, we’re proud to be celebrating our 50th year in business,
with strong financial performance — including $1.4B in revenue this
quarter and 15% growth in our Federal services group. We’ve also
been recognized as a Washington Post Top Workplace and a VETS
Indexes 5 Star Employer in 2024 Maximus Federal is proactively
seeking top talent in anticipation of a potential upcoming contract
with the Department of Defense (DoD). This project is currently in
the bidding phase, and we’re eager to consider strong candidates
who may be a great fit for this opportunity. Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
Comprehensive benefits, including medical/dental/vision, paid time
off, and more Opportunities for career advancement and professional
development A collaborative, respectful work environment with
supportive leadership and mentorship This position would be
full-time and onsite in Boyers, PA and requires an active Secret
clearance. Essential Duties and Responsibilities: - Handles more
complex customer service inquiries and problems via the telephone,
recording consistent problem areas. - May respond to e-mail
inquiries. - Customer service is the primary function. - Calls are
non-routine and require deviation from standard screens, scripts,
and procedures. - Handles situations which may require adaptation
of response or extensive research according to customer response. -
Uses computerized system for tracking, information gathering,
and/or troubleshooting. - May handle escalated and unresolved calls
from less experienced representatives. Job-Specific Essential
Duties and Responsibilities: - Manage and communicate with Agency
contacts and background investigators on case status and processing
needs for scheduled cases. - Reports to the Department head or Team
Lead. - Receive, analyze, comprehend and respond to information
inquiries and service requests (SR) via telephone, emails, fax,
postal mail and online/internet. - Communicate missing case
data/information to agencies. - Prepare and send background
investigation notices to agencies when applications don’t meet the
requirements of federal guidelines. Job-Specific Minimum
Requirements: - Active Secret clearance - High School diploma or
equivalent with 1-3 years of work-related experience - Ability to
go on-site to location within Boyers, PA Minimum Requirements -
High School diploma or equivalent with 12 months of customer
service experience. - May have additional training or education in
area of specialization. Job-Specific Preferred Skills & Experience:
- 1 years background investigation CSR experience - Ability to work
as part of a team - Problem/situation analysis - Detail oriented -
Ability to meet deadlines - Attentiveness FEDDODBPS techjobs
clearance LI-Onsite EEO Statement Maximus is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, age, national origin, disability, veteran
status, genetic information and other legally protected
characteristics. Pay Transparency For positions on this contract,
Maximus will pay the prevailing wage rate for the location in which
the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality. An applicant's
salary history will not be used in determining compensation.
Minimum Salary $ 21.45 Maximum Salary $ 21.45
Keywords: Maximus, Altoona , Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations, Customer Service & Call Center , Butler, Pennsylvania
