Principal Specialist, Product and Technical Service

Company: RTX
Location: Indiana
Posted on: April 2, 2026

Job Description:

Date Posted: 2026-03-18 Country: United States of America Location: US-KS-LENEXA-885 ~ 15701 W 95Th St ~ KIN01 W 95TH 885 Position Role Type: Unspecified U.S. Citizen, U.S. Person, or Immigration Status Requirements: Security Clearance Type: Security Clearance Status: Not Required B/E Aerospace, Inc. d/b/a Collins Aerospace has an opening for a Principal Specialist, Product and Technical Service in Lenexa, KS. National and/or international travel 3-5 times per year to meet with customers and support OEM’s, as well as to attend team summit meetings. Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. What YOU will do Responsible for the support of a product or line of products. Responsible for product after transition from design to production and interface with other departments such as design, test and reliability engineering to analyze and resolve problems. Collaborate with Technical Publications for final CMM approval; collaborate with Internal Engineering for qualifications of revised designs; and collaborate on problems and solutions with internal and external engineers to resolve problems in an effective and timely manner. Research and collaborate in resolution of complex customer issues in a timely manner and follow-up directly with the customer to ensure customer satisfaction; and direct preparation of appropriate documentation for assigned projects. Provide technical leadership to engineers and technical support. Respond to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment. Assist Product Support Specialist when required for receiving incoming field questions and help respond by providing detailed technical research, answers and documents; and assist customers with installation, maintenance and training support when required. Report design, reliability and maintenance problems to appropriate departments and follow through until resolved. Maintain performance matrices as required and analyze field-related data to identify performance trends. Qualifications You Must Have Must possess at least a bachelor’s degree or its equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering or a related field and 5 years of progressive experience as a Design Engineer or Product Support Engineer or related role. Alternatively, must possess at least a master’s degree or its equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering or a related field and 3 years of experience as a Design Engineer or Product Support Engineer or related role would be acceptable. Must possess at least 3 years of experience in a manufacturing environment related to gaseous or fluid controls. Must possess at least 3 years of experience providing technical support to Businesses from Middle East and India regions. Must possess at least 3 years of experience developing and tracking customer data using ODM, JDE, SAP or other database system tools to analyze product trends. Non-US Person - Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Learn More & Apply Now! Interiors : At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team? Onsite: Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products. The salary range is $118,269.00 to $164,000.00 USD per year. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Keywords: RTX, Altoona , Principal Specialist, Product and Technical Service, Engineering , Indiana, Pennsylvania