Help Desk Manager

Company: Pyramid Healthcare, Inc.
Location: Altoona
Posted on: April 3, 2021

Job Description:

Pyramid Healthcare is excitedly seeking a Help Desk Manager to join our growing team! Deliverables/Principal Results Expected --- Provide Management of the Pyramid Ticketing System and service desk staff.--- Use ticket tracking to document problems and corresponding solutions, and analyze resulting data to improve performance and training.--- Supervisory duties may include determining personnel requirements, hiring, setting schedules and insuring that those under their direction have adequate resources to complete their jobs.--- Managing the help desk team and ongoing/annual performance evaluations.--- Ensuring customer service is timely and accurate on a daily basis.--- Improve the employee (customer experience) continuously.--- Technical support duties may include, but not limited to- Microsoft Active Directory administration. Includes user creation/deletion, folder permissions, and password resets.- Office 365 email administration. Creating/deleting email accounts, assigning encryption to email accounts where required, create/maintain email distribution lists, and manage email licensing.- Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.--- Specific company-wide duties may include, but not limited to- Creation of run books for each site and help drive standardization- Read or listen to client problems and collect necessary information to identify and solve technical issues.- Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.- Update and maintain company-wide computer inventory and asset management system.--- Other duties as assigned.Requirements --- 5+ years of Helpdesk management experience or equivalent.--- Significant prior experience managing and motivating people.--- General knowledge of Management Information Systems as it relates to Software, Computer Hardware and Networks.--- Graduate of a Computer/MIS degree program required.--- Familiarity with working in a healthcare company is preferred.Benefits --- Health Insurance--- Life Insurance--- Dental Insurance--- Vision Insurance--- 401k--- Tuition Reimbursement--- Paid Time Off--- And More!

Keywords: Pyramid Healthcare, Inc., Altoona , Help Desk Manager, Executive , Altoona, Pennsylvania