Dual Property General Manager Towne Place Suites and Fairfield Inn (MRT/1147146)
Company: Marriott International
Posted on: October 28, 2018
Job Description Plamondon Hospitality Partners largest property is our Fairfield Inn & Suites and TownePlace Suites in Altoona, Pennsylvania. We are currently seeking an experienced and driven General Manager. The General Manager will be responsible for all aspects of the operation of the hotel properties. Successful oversight includes but is not limited to: guest satisfaction, human resources, associate engagement, associate retention, financial performance, sales, revenue generation, and house profit. SUMMARY: The General Manager is responsible for all aspects of the operation of hotel property. Successful oversight includes but is not limited to: guest satisfaction, human resources, associate engagement, associate retention, financial performance, sales, revenue generation, and house profit. PRINCIPAL DUTIES AND RESPONSIBILITIES: Leadership/Associate Development 1. Develop annual hotel budget in collaboration with Director of Hotel Operations. 2. Conduct Annual Associate Engagement Survey. 3. Role model and coach others to work through the Plamondon corporate mission and declarations. 4. Direct leadership by example; serve as an advocate for associates of hotel team. 5. Demonstrate leadership skills which motivate and engage staff to achieve company goals and objectives. 6. Demonstrate ability to successfully promote and enforce company policies, procedures, ideals and concepts. 7. Conduct performance management (annual appraisals) to include Executive Housekeeping, Chief Engineer, Sales, Front Desk and other direct reports. 8. Walk the hotel property to ensure public spaces, grounds, work and kitchen areas meet all standards on a daily basis. 9. Ensure ongoing development of managers (e.g. coaching, providing stretch assignments) through weekly documented meetings and documentation. 10. Responsible for all associates receiving required training. 11. Ensures associate performance appraisals are written, documented, and delivered in a timely fashion based on the associates date of hire. Sales, Service, and Marketing Performance 1. Ensure a comprehensive sales, service, and marketing strategy is developed and executed in conjunction with Director of Sales and Marketing. 2. Manage hotel sales strategy meetings, goals, and sales action plans. 3. Manage key account relationships with sales clients and key decision makers in coordination with Sales 4. Ensure service programs are in place and executed. Financial Performance 1. Overall management responsibility for P&L performance, cost controls, budgeting, revenue optimization, and yield management strategies. 2. Manage the relationship with the revenue management office to ensure overall financial health of the hotel property. 3. Review weekly reports and the month-end reports from an operational, as well as a financial perspective. Conduct analysis of month-end review for property critique. 4. Monitor economic and environmental factors which impact hotel performance; providing recommendations for improvement. 5. Provide recommendations for capital improvement programs on an annual basis. 6. Ensure current and future financial viability and growth of hotel property through sound and strategic financial management. 7. Maintain profit conversion ratios. Operations 1. Maintain quality assurance (QA), prepares for audits and conduct self-inspection audits and follow-up inspections to ensure that improvements are made, as necessary. 2. Review and follow-up on hotel Guest Voice or related programs/SALT scores and comments. 3. Provide timely communication with the Director of Hotel Operations regarding the progress and status of operations as necessary. 4. Conduct hotel critique and prepare month-end reviews. 5. Partner with revenue manager for rate/value matrix effectiveness. 6. Balance inventory and review revenue management daily. 7. Monitor hotels adherence to risk management guidelines including but not limited to: human resources, general liability insurance, workers compensation, and general liability insurance, in order to minimize accidents and legal exposure. 8. Develop and maintains strong vendor /supplier relationships, negotiating to obtain the best vendor/supplier proposals to purchase equipment or contract for services. 9. Manage hotel controllable costs within budgeted guidelines to achieve target Flow-through. 10. Manage execution of capital improvements (e.g., renovations, refreshes, signage, etc.) 11. Participate in conference calls and keep current on brand and ownership initiatives. 12. Prepare for visits (preparing relevant reports) and informing associates. 13. Enforces policies and procedures and documents associates when necessary. 14. Prepare schedules based on productivity and business need. 15. Interview potential applicants, perform reference checks, and extend job offers to qualified applicants to fill vacancies in the housekeeping department. Safety and Security 1. Report and document work related accidents, or other injuries immediately upon occurrence to Director of Hotel Operations. 2. Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment for all guests and associates. 3. Report and document all guest and associate incidents and accidents to Director of Hotel Operations immediately. 4. Required to wear appropriate manager attire as well as proper non-slip shoes that comply with our uniform standards. 5. Serve as a mentor for associates, taking a proactive approach in dealing with employee concerns. 6. Coordinates and executes meetings. 7. Coordinates and executes proper training for all associates. 8. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 9. Maintain awareness of undesirable persons on property premises. 10. Serves as a mentor for associates, as well as a counselor for troubled associates. 11. Maintain awareness of undesirable persons on property premises. IN ADDITION TO THE ABOVE DUTIES/RESPONSIBILITES, THE ESSENTIAL FUNCTIONS OF THIS JOB INCLUDE: 1. Ability to perform as a team member and through positive words and actions, support co-workers and The Plamondon Companies policies. 2. Ability to respond properly in various situations and to complete assignments under pressure. 3. Ability to model the way for all hotel associates by displaying urgency towards associate and guest needs, and by emulating positive interaction with the general public. 4. Ability to professionally and effectively represent The Plamondon Companies in the business community and to the general public. 5. Performs other duties as assigned by the Hotel Operations Manager or Senior Leadership. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. Post-high school course work in hospitality from an accredited university in Hotel and Restaurant Management, Business Administration, or related major and/or four years experience in hospitality/hotel management field including guest services, front desk, housekeeping, sales and marketing, and management operations. 2. Exceptional customer service skills including quality standards for service and proven experience in leading a quality service driven team. 3. Outstanding interpersonal, communication, problem-solving, and analytical skills. 4. Possess the fundamental competencies required for accomplishing basic work activities such as Basic Computer Skills, Job Specific Computer Skills, Mathematical Reasoning, Oral Comprehension, Reading Comprehension, and Writing. 5. Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching and walking for up to 90% of the workday and lifting and carrying up to 60lbs. 6. Ability to contribute both strategically and operationally to facilitate the accomplishment of work goals. 7. Knowledge of principles and procedures for associate recruitment, selection, training and development, compensation and benefits, and labor relations. 8. Ability to build a skilled successful team that works toward guest satisfaction and other established goals. 9. Ability to manage multiple projects and prioritize tasks to meet goals. 10. Proficient in Microsoft Word, Excel and Outlook, and other similar software packages. 11. Must possess a valid drivers license, proper insurance coverage, a reliable vehicle, and a clean driving record for business related travel. To submit your application for this job, please go to: https://hospitality.greatjob.net/jobtools/jncustomsearch.viewFullSingle?in_organid=18607&in_jnCounter=222556327&in_jobreference=MRT%2F1147146 PeopleScout, is the Recruiting Services Provider for World Class Hospitality Companies
Keywords: Marriott International, Altoona , Dual Property General Manager Towne Place Suites and Fairfield Inn (MRT/1147146), Executive , Altoona, Pennsylvania
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