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Assistant Manager - Hospitality - #354 - Evenings

Company: SHEETZ
Location: Altoona
Posted on: November 1, 2018

Job Description:

Assistant Manager - Hospitality - #354 - EveningsLocation: Sheetz Stores #00354 - 1915 PLEASANT VALLEY BLVD ALTOONA, PA

Starting Rate of Pay: $15.00

Full or Part Time: Full Time

Shift Needed: EveningsPRIMARY PURPOSE OF THIS POSITION:

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

ESSENTIAL FUNCTIONS: (other duties may be assigned)



  • Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
  • Provide input into the scheduling of staff.
  • Resolve customer complaints and concerns in a timely manner.
  • Ensure compliance with applicable policies, procedures and programs.
  • Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
  • Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
  • Ensure the completion of end of day tasks.
  • Oversee the proper placement, pricing and stocking of merchandise in the store.
  • Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.


    REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

    Education



    • High School Diploma or GED required.
    • Two-year degree in a business related field preferred.
    • Successful completion of certification testing as needed.


      Experience



      • One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.


        Licenses/Certifications



        • ServeSafe
        • Any other legally required certification

          Keywords: SHEETZ, Altoona , Assistant Manager - Hospitality - #354 - Evenings, Executive , Altoona, Pennsylvania

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