INTAKE COORDINATOR - HOSPICE
Company: Grane Home Health and Hospice
Location: Cassville
Posted on: April 18, 2024
Job Description:
Our Company
Grane Home Health & Hospice
Overview
Our Hospice Intake Coordinators are the heart of our organization
who support patients by maintaining a seamless transition of the
patient intake process from initial referral contact to admission.
Take this chance to make a meaningful impact with your career
today!
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Our comprehensive benefits include:
- Medical and dental benefits
- Short- and long-term disability
- Life insurance
- Paid time off
- 401(k) program
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Vendor discounts
Responsibilities
- Coordinates all aspects of the patient intake process including
establishing and maintaining positive relationships with customers
and referral sources
- Completes the intake process from initial referral contact to
hospice admission
- Ensures seamless transition of patients to hospice by providing
direct oversight of patient education and preparation for home
care, plan of care initiation, and coordination of care with
multiple service providers
- Utilizes clinical knowledge to triage incoming referrals to
determine necessity of timely initiation of care to include need
for same day admissions
- Communicates directly with patients and families to ensure
acceptance of services, responding to customer requests and
concerns, and coordinating the insurance verification and
authorization processes
- May be called upon to resolve complex customer service issues
or requests from patients, physicians, family members, or referral
sources
- Documents pertinent information regarding the patient's
demographics, medical condition, medications and treatments, and
service being requested
- Consults with physicians, nurses, discharge planners, and other
health care professionals to facilitate a safe and smooth
transition to hospice by coordinating services and equipment needs
for clients prior to their admission
- Uses clinical knowledge and knowledge of hospice criteria to
anticipate patient needs and/or needs for orders for care
- Effectively communicates hospice criteria to referral sources
and serve as a resource for hospice criteria and alternatives to
internal and external customers
- Ensures face-to-face has been arranged if needed
- Ensures compliance with all state and federal referral and
intake regulatory requirements.
- Reports problems of a clinical nature to the Director of
Clinical Operations or Clinical Supervisor as appropriate
- Establishes and maintains positive working relationships with
current and potential referral sources
- Initiates initial and ongoing insurance authorization
- Explains the Company's policies, procedures, and programs to
referral sources, patients and families
- Follows through on requests for marketing information
- Builds and monitors community and customer perceptions of the
Company as a high quality provider of services
- Provides leadership in strategic planning including identifying
opportunities for additional or improved services to meet unmet
customer needs
- Maintains comprehensive working knowledge of the Company's
contractual relationships and ensure that patients are admitted
according to contract provisions
- Maintains comprehensive working knowledge of community
resources and assist referral sources in accessing community
resources should services not be provided by the Company
Qualifications
- Registered Nurse or Licensed Practical Nurse, with current and
unencumbered appropriate state licensure
- At least two years of healthcare experience preferably in
hospice operations
- Demonstrates a working knowledge of insurance reimbursement
guidelines
About our Line of BusinessAt Grane Home Health & Hospice, our
primary ambition is to bring first-class care to the warmest and
most serene environment possible: home. We provide the full
spectrum of home health and hospice services, thoughtfully tailored
to the individual needs of patients and families. As part of the
BrightSpring Health Services family of brands, Grane Home Health &
Hospice is grounded in a foundational commitment to providing
exceptional patient care and championing our agency leadership and
teams. We are proud to have some of the best and brightest
individuals in the health care industry on our team. We are
confident you will find purpose, meaning and a chance to make a
positive impact from day one. For more information about Grane Home
Health & Hospice, please visit Follow us on Facebook, Instagram and
LinkedIn.
Keywords: Grane Home Health and Hospice, Altoona , INTAKE COORDINATOR - HOSPICE, Healthcare , Cassville, Pennsylvania
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