SLOT SHIFT MANAGER
Company: Happy Valley Casino
Location: State College
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Do you thrive in a fast-paced &
exciting environment? Do you have a passion for bringing joy to
others? Do you want to be part of a company that not only cares for
and uplifts their team members but also the community around them?
Then Happy Valley Casino may be the place for you as we introduce
our premier entertainment concept to State College! We are looking
for a Slot Shift Manager to join our team. This person will report
to the Director of Slots and Players Club Essential Functions
Responsible for the support and direction of the Slot Operations
Department and Players Club, including supervising the day-to-day
operations of the Guest Service Representatives. Assist the Slot
Tech Manager and Slot Tech Shift Supervisors with communication and
installation, maintenance repair of slot machines and related
equipment. Ensures the highest level of guest service is being
performed. Provide direct supervision, guidance, and support to
Guest Service Representatives and other shift personnel. Handle
large sums of money. Monitor machine performance and identify
issues requiring immediate attention from technicians or
management. Lead or assist in shift briefings to inform team
members of priorities, machine updates, promotions, and service
expectations. Responsible for daily operations, including hiring,
training, and team management. Ensure operational objectives are
met by setting, supporting, and monitoring performance, while
driving the achievement of revenue and profitability goals. Adheres
to scheduling and coordination with the Assistant Slot Shift
Manager any scheduling concerns, with attention to guest
satisfaction. Make recommendations to improve the Slot Department;
supports compliance with departmental budget initiatives; reports
concerns to the Assistant Slot Shift Manager. Enthusiastically
supports, actively promotes, and demonstrates superior guest
service in accordance with department and Happy Valley Casino
standards and programs. Ensure guest service standards are followed
by all team members and addresses issues as they arise. Work with
various slot system software. Provides authorizing/verifying
signature for jackpot payments, when applicable, in accordance with
established procedures. Assist with jackpot and hand pay payouts
and handle confidential credentials. Works closely with the
Assistant Slot Shift Manager to implement and oversee overall
strategies for guest service, comping, slot floor layout and mix,
revenue growth, and expense management in order to maximize
profitability. Shares responsibility of the overall engagement of
all team members with the Assistant Slot Shift Manager by
addressing and managing team member feedback, suggestions,
complaints, and grievances. Assists in the maintenance and
processing of all paperwork, logs, schedules, and communication
pertaining to the Slots department. Shares responsibility for the
overall integrity of daily operations on assigned shift. Assists
with the overall integrity of daily Slot Operations. Ensure
satisfactory resolution of guest issues. Responsible for ensuring
compliance with all regulatory compliance within area of
responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company
matters. Job Requirements · Highschool Diploma or equivalent ·
Minimum (1) year in public area cleaning. · Supervisory experience
preferred. · Valid PA Drivers License · Must be able to be approved
and maintain licensure by Pennsylvania Gaming Control Board gaming.
· Must be able to work a flexible schedule including nights,
weekends and holidays. · Ability to lift and carry up to 50 lbs.
repeatedly. · Able to perform repetitive motion tasks. · Ability to
stand and walk for up to 8 hours. What Makes Happy Valley Casino
Right For You? · Competitive Medical, Dental, & Vision Insurance ·
Vacation & Sick Time That Promote Work/Life Balance · Company Paid
Life Insurance · Retirement Options · Free Employee Assistance
Program · Robust Employee Recognition Program · Local and National
Discount Programs Through EAP & Tickets@Work · Unlimited growth
potential
Keywords: Happy Valley Casino, Altoona , SLOT SHIFT MANAGER, Hospitality & Tourism , State College, Pennsylvania
