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Software Applications Specialist

Company: Pyramid Healthcare, Inc.
Location: Altoona
Posted on: April 3, 2021

Job Description:

The Software Applications Support Specialist will be responsible for applications support for current software systems, as well as new software systems. This includes functional support of all software systems with main focus on medical electronic records. Technical Responsibilities --- Provide applications and technical support for existing software system as assigned by analyst--- Provide applications and technical support for new system on general troubleshooting issues as assigned by analyst--- Testing and QA during implementation and ongoing use of new software system--- Responsible for the installation, setup and maintenance of software on users' desktops/laptops in conjunction with IT department as neededBusiness Responsibilities --- Provide support of users help desk issues, including updating an electronic Help Desk system--- Communicate regularly with software analyst current status, problems, issues and ideas--- Provide daily, weekly, and/or monthly status reporting, as needed--- Provide assistance with application testing, as neededRequirements --- Associates Degree in Comupter Information Systems or related field or experience--- One or more years of experience with software support and implementation--- Medical billing experience very helpful and desirable--- Excellent listening, organizational, written, verbal and presentation skills with an ability to express complex technical concepts in business terms as well as communicate technical concepts to non-technical personnel--- Ability to handle several implementation tasks and/or projects at any given time--- Strong problem-solving and analytical skills, the ability to analyze complex business needs presented by users and recommend technical solutions--- Strong attention to detail and the ability to multi-task and understand prioritization of deliverables--- Willingness to research and find solutions to new business issues--- Able to work independently and seek out opportunities for business improvements

Keywords: Pyramid Healthcare, Inc., Altoona , Software Applications Specialist, IT / Software / Systems , Altoona, Pennsylvania

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