IT Support - IS26-01450
Company: NavitasPartners
Location: York
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Job Title: IT Support (NOC
Communications Specialist) Location: Harrisburg, PA Duration: 12
Months Job Summary: Seeking an IT Support professional to provide
Level 1 Network Operations Center (NOC) support during after-hours
and weekends. The role involves monitoring network systems,
handling inbound calls, creating and escalating tickets, and
supporting end-users with network-related issues. The candidate
should have strong communication skills and a customer-focused
approach. Key Responsibilities:End -User Support: Answer inbound
calls related to network issues. Create and escalate ServiceNow
tickets to Tier 2 engineers or vendors. Provide first-level
troubleshooting and issue diagnosis. Follow knowledgebase and
standard operating procedures. Escalate high-priority incidents
promptly. Monitoring & Maintenance: Monitor network systems using
tools like SolarWinds. Track outages and respond using established
escalation processes. Log, prioritize, and assign incidents
appropriately. Monitor ServiceNow queue and email alerts.
Coordinate with internal teams and vendors for service restoration.
Communication: Act as primary after-hours network contact. Send
incident communications and network status updates. Maintain
professional and strong customer service standards. Routine Tasks:
Assist network engineers with tasks. Update documentation and
knowledgebase. Participate in disaster recovery activities.
Complete assigned operational tasks. Required Skills: Strong verbal
and written communication skills. Excellent phone etiquette.
Experience with ticketing systems (e.g., ServiceNow). Basic network
troubleshooting knowledge. Ability to multitask and work
independently. Detail-oriented and organized. 2 years of help desk,
system administration, or call center experience preferred.
Keywords: NavitasPartners, Altoona , IT Support - IS26-01450, IT / Software / Systems , York, Pennsylvania
