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Help Desk Analyst

Company: STI
Location: Harrisburg
Posted on: April 1, 2026

Job Description:

3 years Promptly answer help desk phone Promptly respond to help desk emails Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Perform agency computer repairs, as needed Install software/updates on agency computers as needed Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Create ServiceNow incidents for all phone and email requests Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system

Keywords: STI, Altoona , Help Desk Analyst, IT / Software / Systems , Harrisburg, Pennsylvania


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