AVP, Claim - Financial Lines
Company: Chubb
Location: Pittsburgh
Posted on: April 1, 2026
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Job Description:
Description The Assistant Vice President, Claim Manager leads
and manages a cyber and privacy liability claims team within the
North America Claims organization. The position is responsible for
administration, technical supervision, training and development,
and oversight of a claims team that primarily handles primary cyber
and privacy liability claims. Responsibilities: Lead a cyber claims
team through the application of Best Practices and strong
supervisory skills. Drive and develop the technical acumen of the
team, which handles a significant number of complex and high
severity matters. Management of claims systems and data for
accuracy and timely reporting. Ensure timely and accurate reserving
practices. Provide guidance with respect to technical oversight of
claims, including timely coverage reviews and coverage
correspondence. Control legal spend while ensuring superior claim
outcomes. Ensure compliance with Financial Lines Best Practices to
ensure claim handling discipline and superior Quality Review and
Audit scores. Management of Inventory to a 1-1 open to close ratio.
Close collaboration with underwriting business partners to advise
of trends, significant claims activity, and improved policy
language. Leadership: Build and develop organizational talent.
Partner with HR to hire and manage talent and diversity. Develop
and execute strategies to create and maintain a dynamic and
positive work environment and culture that enables staff to develop
personally and technically. Conduct goal setting and performance
appraisals by established deadlines. Create and execute development
plans as appropriate. Develop ongoing strategies to obtain strong
performances from all team members and retain high performers.
Develop and execute strategies to create and maintain a dynamic and
positive work environment, enabling staff to develop personally and
technically. Foster clear and consistent communication for the line
of business on a regular and consistent basis. Provide strong
Leadership on key projects and initiatives that make a significant
impact on the line of business. Quality/Technical Management: Drive
team to deliver better outcomes both in loss and expense. Improve
Large Loss Management Communication ? Large Loss Report (LLR)
accuracy and clarity, presentation of claims to senior management
and/or Underwriting business leaders. Ensure compliance with state
and federal regulatory requirements as well as internal operational
standards. Demonstrate knowledge of severity files and trends.
Service, Marketing and Communication: Participate in underwriting,
actuarial, client or broker meetings regularly to promote
relationships. Manage the resolution of claim issues/complaints
raised by internal and external business partners. Ensure
satisfactory ratings in all Operational Audit results. Ensure
team’s compliance with all service expectations and standards
including development and implementation of actions plans as
necessary to address deficiencies or training opportunities as
identified by the audit process. Manage communication consistently
with business partners on claim strategy, trends, loss notification
and reserve committees. Desired Skills: Strong communication and
customer service skills. Strong analytical skills and ability to
analyze claim trends. Strong negotiation and organizational skills.
Highly organized and responsive. Work effectively in a team
environment, whether virtual or in-person. Education & Experience:
At least 10 years of experience in claims or a related field.
College degree or equivalent business experience. Law degree
preferred but not required. If you do not already have one, you
will be required to obtain an applicable resident or designated
home state adjusters license and possibly additional state
licensure.
Keywords: Chubb, Altoona , AVP, Claim - Financial Lines, Legal , Pittsburgh, Pennsylvania
