CUSTOMER SERVICE REP I - PART TIME $12.52
Company: Ward Trucking
Posted on: February 5, 2020
JOB TITLE: General Office Customer Service Representative
Level I REPORTS TO: Call Center Service Manager or Supervisor
OVERVIEW OF ROLE: The General OfficeCustomer Service
Representative ensures the customer is always serviced first and
receives the type of attention that makes them want to do business
with Ward. She/he grows our business through customer
retention while balancing costs by performing clerical duties
efficiently and also supports operations and sales in accordance
with the corporate Desired State. DUTIES AND RESPONSIBILITIES:
· Answer telephones
in accordance with Ward standards. Heavy telephone work averaging
80-100 pick- up call a day.
· Serve customers
by coordinating problem resolution between customers, Territory
Sales Managers, and Operations personnel.
schedule pick up with our Ward Extended Network by following the
proper procedures in the customer service tool box.
· Escalate customer
problems timely to Team Lead for assistance.
· Must participate
in Ward Assured Department program to meet monthly goal.
· Act as the
one-stop customer contact for various individual customers as
requested by territory sales managers. Daily monitor/trace
accounts as assigned by the Customer Service Manager. Regular
communication with territory sales manager and / or customer is
required. · Provide
internal customer service to personnel from other departments and
service center locations.
perform clerical support duties as required including typing
correspondence, maintaining files.
personal reliability by consistently meeting attendance /
· Support teamwork
by cooperating with others and willingly putting forth effort to
achieve Company goals. Establish and maintain good working
relationship with other team members.
· Fully support all
technologies and processes, introduced by Ward, that are intended
to improve efficiencies and/or the customer experience.
Support would include adherence to training programs, guidelines
and processes associated with these systems. REQUIREMENTS:
· Must be extremely
customer focused with good people skills.
· Must have
excellent communication skills and telephone etiquette.
· Must have
previous clerical experience in a business atmosphere.
· Must have
proficient data entry skills with high attention to detail.
experience in the motor carrier industry is desirable.
· Ability to work
required hours (night shift, overtime if applicable) and travel if
Ability to participate in and pass employers pre-employment and on
going random drug/alcohol testing program. This job description
does not necessarily represent an exhaustive list of
responsibilities, skills, duties, requirements, efforts, or working
conditions associated with the job. While this is intended to be an
accurate reflection of the job, management reserves the right to
revise the job or to require that other or different tasks be
performed as circumstances change
Keywords: Ward Trucking, Altoona , CUSTOMER SERVICE REP I - PART TIME $12.52, Other , Altoona, Pennsylvania
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