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Data Voice Specialist

Company: Atlantic Broadband
Location: Altoona
Posted on: March 14, 2020

Job Description:

Data Voice Specialist

Provide technical support and to our customers in the use of telecommunication equipment (home networking routers, Data modems, and MTAs) & assure adequate connectivity to the network (voice and data).

? Ability to consistently remain within the ASG department?s guidelines for Call Monitoring, Trouble call fee accuracy, and SRO (Special Request Order) percentages.

? To perform this job successfully, an individual should have knowledge of Microsoft Operating Systems, Apple Macintosh Operating Systems, some computer hardware knowledge, hardware driver knowledge, basic understanding of network topology\terminology, email troubleshooting (web and client based) troubleshooting tools (ping, traceroute, nslookup,) and the Microsoft Office Suite.

? Ability to troubleshoot email issues such as blacklists, password resets, and SMPT-POP settings

? Ability to troubleshoot LAN connectivity issues. Examples: The most common type of local area network is an Ethernet or wireless LAN. The smallest home LAN can have two computers; a large WAN can accommodate many thousands of computers.

? Ability to troubleshoot dial up & DSL Internet connectivity. Examples: no dial tone, modem not responding, invalid login, no sync no surf, and DSL modem configuration.

Education and/or Experience:

Associate's degree (A. A.) or equivalent from one-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Keywords: Atlantic Broadband, Altoona , Data Voice Specialist, Other , Altoona, Pennsylvania

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