Data Voice Specialist
Company: Atlantic Broadband
Location: Altoona
Posted on: January 12, 2021
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Job Description:
Data Voice SpecialistProvide technical support and to our
customers in the use of telecommunication equipment (home
networking routers, Data modems, and MTAs) & assure adequate
connectivity to the network (voice and data).----Ability to
consistently remain within the ASG department's guidelines for Call
Monitoring, Trouble call fee accuracy, and SRO (Special Request
Order) percentages.----To perform this job successfully, an
individual should have knowledge of Microsoft Operating Systems,
Apple Macintosh Operating Systems, some computer hardware
knowledge, hardware driver knowledge, basic understanding of
network topology\terminology, email troubleshooting (web and client
based) troubleshooting tools (ping, traceroute, nslookup,) and the
Microsoft Office Suite.----Ability to troubleshoot email issues
such as blacklists, password resets, and SMPT-POP
settings----Ability to troubleshoot LAN connectivity issues.
Examples: The most common type of local area network is an Ethernet
or wireless LAN. The smallest home LAN can have two computers; a
large WAN can accommodate many thousands of computers.----Ability
to troubleshoot dial up & DSL Internet connectivity. Examples: no
dial tone, modem not responding, invalid login, no sync no surf,
and DSL modem configuration.Job Requirements:Education and/or
Experience: Associate's degree (A. A.) or equivalent from one-year
College or technical school; or six months to one year related
experience and/or training; or equivalent combination of education
and experience
Keywords: Atlantic Broadband, Altoona , Data Voice Specialist, Other , Altoona, Pennsylvania
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