Customer Experience Specialist (Advisor)
Company: Best Buy
Location: Altoona
Posted on: June 6, 2021
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Job Description:
**800811BR** **Job Title:** Customer Experience Specialist (Advisor) **Job Category:** Store Associates **Store Number or Department:** 001015-Altoona-Store **Job Description:** The Best Buy Advisor engages customers using relationship skills
and inspires them to see what's possible with technology. In
addition, they build quality relationships with customers and
clients, making them feel excited, confident, and appreciated while
providing them with relevant and memorable solutions. Our Best Buy Advisor maintains knowledge of technology products
and services through necessary trainings and certifications as well
as self-development. The Advisor learns fundamental sales and
customer service skills while having the opportunity to train
across the departments they're most excited about. Our Advisors support the operational processes of sales, returns
and exchanges when working in customer service. They also work
closely with other employees to demonstrate, promote, and sell
products and services within all store sales zones as needed. **Key Responsibilities** + Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
needs. + Engages customers using acquired skills to complete and
support the customer experience. + Processes transactions such as sales orders, returns and
exchanges. + Achieves profitable growth to meet team and individual goals
while enabling an excellent customer shopping experience. + Applies the appropriate knowledge and expertise through
ongoing learning and self-development. + Utilizes available tools to stay current on promotional
initiatives and help execute profitable growth through critical
business drive times. + Generates future opportunities by discovering the deeper needs
of our customers to build lasting relationships. + Embraces our learning culture to continuously improve existing
skills while acquiring new ones in support of our customer
obsession and advancing your contribution. + Maintains merchandising and department readiness to serve
customers within a specified area. **Basic Qualifications** + Ability to work successfully as part of a team **Preferred Qualifications** + 3 months experience working in customer service, sales or
related fields **Req #:** 800811BR **Address Line 1:** 1721 OSGOOD DR **City:** Altoona **State:** PA **Zip:** 16602 **Job Level:** Entry Level **Employment Category:** Part Time **Brand:** Best Buy **About Us:** **Best Buy Company and its Family of Brands** Best Buy is the world's largest multi-channel consumer
electronics retailer with stores in the United States, Canada, and
Mexico. We are the 11th largest online retailer in the U.S. and
Canada, we have the number one customer loyalty program of its kind
and more than 1.6 billion visitors to our websites and stores each
year. Our more than 165,000 employees are committed to helping
deliver the technology solutions that provide value, enabling
access to people, knowledge, ideas and fun - whether online, via
mobile device or in our stores. **Additional Job Information:** **Join our team!** While you're busy delivering on our belief of making technology
work for our customers, we're working to ensure you are rewarded
for your passion, energy and commitment. Our pay for performance
philosophy rewards results and offers you opportunities to grow in
your career and increase your earning potential. **Ready? Let's do this!** If you are ready to make a difference in the lives of our
customers and employees, click on the apply button below. The
application will take about 15 minutes to complete and if you meet
the requirements, you can expect to hear from us within 24-72
hours. Not ready to apply? Connect with us on LinkedIn
(https://www.linkedin.com/start/join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2127&source=bf&trk=login_reg_redirect)
, Facebook (https://www.facebook.com/bestbuy/) , or Twitter
(https://twitter.com/bestbuy_careers) . **Search Categories:** Asset Protection, Retail Jobs
Keywords: Best Buy, Altoona , Customer Experience Specialist (Advisor), Other , Altoona, Pennsylvania
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