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Patient Access Representative / MMA Station Medical

Company: UPMC Presbyterian (Pittsburgh)
Location: Altoona
Posted on: March 19, 2023

Job Description:


Schedule: Mon- Fri

Do you have customer service experience, and the ability to work independently and as a team?

The Patient Access Rep is responsible to greet and register incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties.


  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Works on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follows all workflows related to your department.
  • Works charge work queues.
  • Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
  • Checks for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtains the required signatures on paperwork.
  • Communicates effectively with patient to understand their AVS.
  • Answers telephones, directs and handle calls as needed.
  • Works with patients on utilization of Welcome Kiosks.
  • Works Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for Providers or Resources via telephone and/or in person from AVS, pools or staff messages. Qualifications
    • High School Degree or equivalent is required.
    • Graduate of an accredited Medical Secretarial School preferred.
    • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
    • Basic Computer Knowledge and experience.
    • Medical Terminology; Ability to add, subtract, multiply and divide: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations. Licensure, Certifications, and Clearances:
      • Act 34

        UPMC is an Equal Opportunity Employer/Disability/Veteran

Keywords: UPMC Presbyterian (Pittsburgh), Altoona , Patient Access Representative / MMA Station Medical, Other , Altoona, Pennsylvania

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