Patient Access Representative / MMA Station Medical

Company: UPMC Presbyterian (Pittsburgh)
Location: Altoona
Posted on: March 19, 2023

Job Description:

Description

Schedule: Mon- Fri

Do you have customer service experience, and the ability to work independently and as a team?

Purpose:
The Patient Access Rep is responsible to greet and register incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties.

Responsibilities:

• Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
• Works on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
• Carries out alternative workflows during system(s) downtime.
• Follows all workflows related to your department.
• Works charge work queues.
• Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
• Checks for any special type appointment and obtain any eligibility requirements needed.
• Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtains the required signatures on paperwork.
• Communicates effectively with patient to understand their AVS.
• Answers telephones, directs and handle calls as needed.
• Works with patients on utilization of Welcome Kiosks.
• Works Encounters without Charges report.
• Assists patients with questions about insurance and UPMC/BMA policies.
• Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
• Schedules future appointments for Providers or Resources via telephone and/or in person from AVS, pools or staff messages. Qualifications
  • High School Degree or equivalent is required.
  • Graduate of an accredited Medical Secretarial School preferred.
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
  • Basic Computer Knowledge and experience.
  • Medical Terminology; Ability to add, subtract, multiply and divide: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations. Licensure, Certifications, and Clearances:
    • Act 34
      
      UPMC is an Equal Opportunity Employer/Disability/Veteran

Keywords: UPMC Presbyterian (Pittsburgh), Altoona , Patient Access Representative / MMA Station Medical, Other , Altoona, Pennsylvania