Service Advisor
Company: Hill International Trucks
Location: Eighty Four
Posted on: May 2, 2024
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Job Description:
Description:Hill International Trucks, the tri-state areas
leading medium- and heavy-duty truck and trailer dealership, is
currently seeking a service adviser for Tuesday-Friday 7am-4:30pm
and Saturday 7:30am-4pm. Service advisers greet customers, listen
to their description of the problems or service needed, determine
the type of service required, and prepare repair orders. If a
vehicle requires additional repairs not covered in the original
order, they estimate the additional cost and telephone the customer
for permission to do the work, they also advise customers on other
available services.RESPONSIBILITIES:Advises customers about
necessary service for routine maintenance.Helps identify a
mechanical problem by questioning the customer or doing a visual
inspection or road test.Confers with customers about inspection
results, recommend corrective procedures, and prepare work order
for needed repairs.Prepares a repair order showing time, cost and
labor estimates for service.Writes a brief description of the
customer's concern on the repair order to help the technician
locate the problem.Explains the work performed and the repair order
charges to the customer.Handles customer complaints.Schedules
service appointments. Obtains customer and vehicle data prior to
arrival when possible.Greets customers in a timely, friendly manner
and obtains vehicle information.Test drives the vehicle with
customer as needed to confirm the problem or refer to test
technician.Refers to service history, inspects vehicle, and
recommends additional needed service.Advises customers on the care
of their cars and the value of maintaining their vehicles in
accordance with manufacturers' specifications.Provides a complete
and accurate written cost estimate for labor and parts.Establishes
promised time. Checks with dispatcher, if necessary.Obtains
customer's signature on repair order; provides customer with a
copy.Establishes customer's method of payment. Obtains credit
approval, if necessary.Notifies dispatcher of incoming work.Checks
on progress of repair throughout the day. Contacts customers
regarding any changes in the estimate or promised time, explains
cost and time requirements in detail, and gets proper authorization
before any additional repairs are performed.Reviews repair orders
to ensure that work is completed, and additional work and
authorization is noted. Closes repair order as appropriate.Ensures
that vehicles are parked in assigned areas. Makes sure they are
locked, and all keys are marked and put away correctly.Keeps
service department forms, menus and pricing guides up to
date.Implements a quality control process to eliminate
comebacks.Maintains high customer satisfaction standards.Handles
telephone inquiries regarding appointments and work in
process.Inspects all vehicles for body work, informs customer if
work is needed, and provides an estimate for body work.Maintains a
professional appearance.Keeps work area
clean.Requirements:Associate's degree or equivalent from two-year
college or technical school; or six months to one year related
experience and/or training; or equivalent combination of education
and experience.Must be computer literate.Must be detail-oriented
and organized.Must be a people-person and have the necessary
soft-skills to assist customers while creating a memorable and
positive customer experience.Prior service advisor experience
preferred but not required.Must be mechanically
inclined.Compensation details: 45000-50000 Yearly
SalaryPI97a5640878bd-25660-32429007
Keywords: Hill International Trucks, Altoona , Service Advisor, Other , Eighty Four, Pennsylvania
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