AltoonaRecruiter
the smart solution for Altoona jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish

Company: Mommy Jobs Online
Location: Altoona
Posted on: April 15, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Mommy Jobs Online (mommyjobsonline.com) is now seeking Bilingual Customer Retention Experts. Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLrhonda when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Altoona , Work at Home Bilingual Customer Retention Expert (English / Spanish, Other , Altoona, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Community Resilience Planning Intern
Description: Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. Our reputation rests on the technical expertise and dedication of our employees 16,000 people working together (more...)
Company: Tetra Tech
Location: Harrisburg
Posted on: 04/24/2019

Current College Students - Stores Executive Intern: Northeastern , Pennsylvania
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Harrisburg
Posted on: 04/24/2019

BILLER-PART TIME-Competitive Hourly Rate
Description: JOB TITLE: Central Billing Clerk------------------------------------------------------------------------------------------------------------------------REPORTS TO: Central Billing SupervisorOVERVIEW OF (more...)
Company: Ward Trucking
Location: Altoona
Posted on: 04/24/2019


Current College Students - Stores Executive Intern: Western, New Jersey (Rockaway/Hackettstown)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Harrisburg
Posted on: 04/24/2019

Current College Students - Join the Waitlist for Nasdaq Internships
Description: Nasdaq has received a record-breaking number of applications, and to ensure
Company: NASDAQ
Location: Harrisburg
Posted on: 04/24/2019

91C Utilities Equipment Repairer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 If you're interested in a maintenance career, join the Employer as a Utilities Equipment Repairer and help keep operations running smoothly on and (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 04/24/2019

Entry Level Call Center Representative
Description: WALK IN WEDNESDAY INTERVIEWS: Call Center Representatives Job Overview PHEAA is hosting Walk-In Wednesday Interviews on April 3,10, 17, 24 Meet with Human Resources learn more about two of our Call (more...)
Company: PHEAA
Location: Harrisburg
Posted on: 04/23/2019

Real Estate - Licensed Associates Only
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Harrisburg
Posted on: 04/23/2019

Now Interviewing - Work at Home
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: FAHT
Location: Harrisburg
Posted on: 04/23/2019

Current College Students - Stores Executive Intern (Maryland, MD - Washington DC)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Harrisburg
Posted on: 04/24/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Altoona RSS job feeds