Patient Services Representative
Company: UPMC
Location: Altoona
Posted on: August 2, 2022
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Job Description:
**Description**
A Patient Services Representative is responsible for welcoming
patients upon arrival, promoting the usage of new and emerging
consumer-friendly technologies, educating patients on their
copayments and financial obligations and collecting payments when
applicable, scheduling subsequent appointments within the continuum
of care, connecting patients to financial advocacy resources when
appropriate, updating patient's demographics and insurance coverage
information, and promoting an overall culture of service
excellence. Patient Services Representative display strong customer
service skills that ensure that patients and family members have
the desired UPMC Experience at UPMC physician practices, hospitals,
and outpatient surgery departments.
Sign on bonus may be available
**Responsibilities:**
+ Help patients navigate the healthcare system by providing clear
and understandable instructions. Provides follow-up to unresolved
patient questions or needs to ensure the appropriate continuity of
care.
+ Assist with administrative duties in the office including but not
limited to scanning of medical records and faxing
+ Guide patient through use of self-arrival technology or check-in
patient at desk depending on patient preference
+ Schedule or connect patient to resources to schedule for
ancillary services at checkout
+ Understands the principles of service recovery and is both
empowered and responsible for taking appropriate action to recover
from service that does not meet the expectation of the UPMC
Experience.
+ Assist patients in education of financial responsibility and
connect them to advocacy resources as needed
+ Obtain signature of patient or family member for consent to
treatment and financial responsibility following the Health
Insurance Portability and Accountability Act (HIPAA) rules and
regulations
+ Confirm/verify insurance benefits with the appropriate carrier
via online verification systems or telephone inquiries
+ Promote MyUPMC patient portal and assist patients in registration
when applicable
+ Collect copayments and any other applicable patient payments at
the point of service
+ Provide a warm greeting for all patients
+ Register patients in Biometrics (fingerprint recognition) program
and explain benefits
+ Confirm and/or update patient registration information at
checkout
+ Appropriately distribute / triage phone calls to other areas and
/ or clinical providers
+ Schedule follow-up appointments within the practice at
checkout
**Qualifications**
+ Completion of high school graduate or equivalent is required.
+ Experience with personal computer based applications, other
various office equipment and proficient typing skills are
preferred.
+ Two years of experience in a medical / billing / fiscal or
customer service function is preferred.
+ Knowledge of medical terminology is preferred.
+ Prior experience with Medipac, Epic, or other health records
systems is preferred.
**Licensure, Certifications, and Clearances:**
+ Act 34
+ **UPMC is an Equal Opportunity Employer/Disability/Veteran**
REQNUMBER: 417000065
Keywords: UPMC, Altoona , Patient Services Representative, Sales , Altoona, Pennsylvania
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