Sales Floor Associate - Galleria Mall - Johnstown - 15909

Company: JCPenny
Location: Johnstown
Posted on: November 20, 2023

Job Description:

General DescriptionDo you enjoy making things happen behind the scenes and seeing your work flourish on stage? Wellbeing a Sales Floor Associate at JCPenney might be the position for you!Primary Responsibilities: * Customer Service & Sales * Greets and assists customers in finding products and delivers outstanding customer service * Partners with other team members when additional support is needed * Actively listens to customer issues in a calm and agreeable manner to resolve problems * Truck / Restock & Inventory * Follows placement directions to effectively place set merchandise statements * Contributes to merchandise receipt and reverse logistics processes * Assists with the execution of inventory processes * Contributes to the Shoe on Display restocking process, including mismates and stockroom organization * Contributes to the restock program to identify replenishment opportunities * SET / Visual / Environment * Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing * Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale * Helps oversee and maintain all fitting room and sales floor recovery processes * Contributes to the execution of visual elements to support merchandising statements * Responsible for stockroom maintenance * Omnichannel * Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed * Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed * General Operations * Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities * Assists with the Defective process execution to ensure integrity of inventory and prevent shrink * Performance Standards * Supports company shrink and safety initiatives * Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendanceCore Competencies & Accomplishments: * Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others * Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes * Proactively find ways to improve the customer experience; show the confidence and courage to do whats right; take action with energy and urgency * Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other * Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes * Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do whats right; take action with energy and urgency * Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change * Work experience- 1-2 years of retail experience

Keywords: JCPenny, Altoona , Sales Floor Associate - Galleria Mall - Johnstown - 15909, Sales , Johnstown, Pennsylvania