AltoonaRecruiter Since 2001
the smart solution for Altoona jobs

CUSTOMER SERVICE REP I - PART TIME $12.21

Company: Ward Trucking
Location: Altoona
Posted on: July 8, 2019

Job Description:

JOB TITLE: General Office Customer Service Representative Level I

REPORTS TO: Call Center Service Manager or Supervisor

OVERVIEW OF ROLE: The General OfficeCustomer Service Representative ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer retention while balancing costs by performing clerical duties efficiently and also supports operations and sales in accordance with the corporate Desired State.

DUTIES AND RESPONSIBILITIES:
Answer telephones in accordance with Ward standards. Heavy telephone work
averaging 80-100 pick- up call a day.
Serve customers by coordinating problem resolution between customers, Territory
Sales Managers, and Operations personnel.
Accurately schedule pick up with our Ward Extended Network by following the proper
procedures in the customer service tool box.
Escalate customer problems timely to Team Lead for assistance.
Must participate in Ward Assured Department program to meet monthly goal.
Act as the one-stop customer contact for various individual customers as requested
by territory sales managers. Daily monitor/trace accounts as assigned by the
Customer Service Manager. Regular communication with territory sales manager
and / or customer is required.
Provide internal customer service to personnel from other departments and service
center locations.
Accurately perform clerical support duties as required including typing
correspondence, maintaining files.
Demonstrate personal reliability by consistently meeting attendance / punctuality
commitments.
Support teamwork by cooperating with others and willingly putting forth effort to
achieve Company goals. Establish and maintain good working relationship with
other team members.
Fully support all technologies and processes, introduced by Ward, that are intended
to improve efficiencies and/or the customer experience. Support would include
adherence to training programs, guidelines and processes associated with these
systems.

REQUIREMENTS:
Must be extremely customer focused with good people skills.
Must have excellent communication skills and telephone etiquette.
Must have previous clerical experience in a business atmosphere.
Must have proficient data entry skills with high attention to detail.
Previous experience in the motor carrier industry is desirable.
Ability to work required hours (night shift, overtime if applicable) and travel if necessary.
Ability to participate in and pass employers pre-employment and on going random
drug/alcohol testing program.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change

Associated topics: agent, call center associate, call center specialist, clerk, customer care, platform support, rep, representante de servicio al cliente, representative, service specialist

Keywords: Ward Trucking, Altoona , CUSTOMER SERVICE REP I - PART TIME $12.21, Sales , Altoona, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


UN-Sales Consultant
Description: Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative (more...)
Company: Comcast Corporation
Location: Harrisburg
Posted on: 07/16/2019

Lawn & Garden Retail Sales Pro
Description: Description: br When You Work With LandPro, You Work with the Best, on the Best, for the Best.Steer your career in the right direction We are looking for ambitious, driven individuals to join the LandPro (more...)
Company: LandPro Equipment
Location: Harrisburg
Posted on: 07/14/2019

Customer Service Sales Associates
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Customer Service Sales Associates. This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers (more...)
Company: Mommy Jobs Online
Location: Harrisburg
Posted on: 07/17/2019


COMMISSION SALES - Top Earning Potential - Training Provided
Description: Are you a Commission Based Sales Rep looking for a way to make residual incomeAre you in a Financial Services role, but capped out on earning potentialDo you want to start your own business and be your (more...)
Company: USHEALTH Advisors
Location: Harrisburg
Posted on: 07/17/2019

Contract Medicare Insurance Agent - 100% commission & autonomy, free leads, no admin - Altoona
Description: Earn from the industry's best comp plan selling Medicare Supplement using ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent.Take control of your career. (more...)
Company: Assurance
Location: Altoona
Posted on: 07/14/2019

Outside Sales Representative-Harrisburg, PA in Harrisburg, PA at GANZ
Description: br br Job DescriptionGANZ, a gift industry leader, is excited to announce the merger with Midwest CBK Now you have access to sell two leading product lines specializing in gift, home d eacute cor (more...)
Company: GANZ
Location: Harrisburg
Posted on: 07/14/2019

Inbound Customer Service Reps.
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Inbound Customer Service Reps. Our contact center division, is stepping into the future and looking to add customer service-oriented individuals (more...)
Company: Mommy Jobs Online
Location: Harrisburg
Posted on: 07/17/2019

Reservation Sale Agent/Cruise Line Representative
Description: Reservation Sales Agent / Cruise Line Reservationist Mommy Jobs Online mommyjobsonline.com is now seeking Cruise Line Reservationists. We are committed to our mission: Through excellence, we create (more...)
Company: Mommy Jobs Online
Location: Altoona
Posted on: 07/17/2019

Sales Support
Description: Job Description Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account or sign in with an existing account . Your (more...)
Company: BB&T Corporation
Location: Harrisburg
Posted on: 07/17/2019

Inside Sales/Appointment Setter
Description: We are actively seeking work from home customer service and appointment setting representatives. Your
Company: Morani Enterprise
Location: Harrisburg
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Altoona RSS job feeds